Your Views

How you can express your views

Your views are important to us: we’re always keen to hear your questions, comments and concerns.

Our Communication Protocol sets out expectations and procedures for both parents and school to ensure that any questions and concerns are dealt with as quickly and efficiently as possible.

Speak with the class teacher

The first line of communication for any question or concern should always be the child's class teacher if possible. Parents’ evenings are held twice a year – once in the autumn term and another in the spring. However, informal meetings can be more effective. We encourage parents of all our pupils to keep in close contact with the school – it’s nearly always possible to speak with the class teacher for a moment or two before or after school, and a longer discussion can be arranged within a day or two. These meetings can be arranged if you have specific concerns or would like to know more about how to support your child. For example, following the Annual Report, which is sent home a few weeks before the summer holiday, you might like to arrange a meeting with your child’s class teacher to discuss some of the content of the report and how you can help your child over the long summer break.

Speak to the Key Stage Leader

If you have raised a concern with your child's class teacher but do not feel it has been dealt with to your satisfaction you can speak to the Key Stage leader who will be able to offer help and advice on the best course of action. Mr French is EYFS leader, Miss Farey is Key Stage 1 leader and Miss Wilkins is Key Stage 2 leader.

Speak to the Headteacher

If you have a question or concern relating to more general school matters, or if you have addressed a concern to the class teacher and key stage leader and still feel it has not been resolved, you can speak to Mrs Sweeney or Mr Thomas. Appointments can be made via the school office. We aim to offer the best educational experience for every child in school and always welcome your feedback about anything we can do better.

Put your views in writing

In the Autumn Term we send out a survey for parents / carers. This is based on OFSTED's Parent View questionnaire and asks you to rate the school against a range of criteria. The outcomes of this survey are shared with parents and governors and are used to inform the school's Strategic Developement Plan for the year.

You don’t need to wait for the annual survey though! If you’ve got some feedback for us, we’d like to hear from you. You could send us an email or a short note or leave you views on parentview.ofsted.gov.uk

Look out for our communications

Your questions, comments or concerns are often answered in our electronic school communications system. Our weekly school newsletter is also a valuable source of information about what has been going on in school and about up-coming events.

Make a complaint

Complaints are rare at Wheelock. We have an open culture. Staff are nearly always available – it’s easy to have a quick chat with teachers or the headteacher so most concerns or complaints are dealt with quickly. However, if parents feel that they need to make a formal complaint, it should be made in writing to the Headteacher, who will investigate and give a response within ten days. If parents remain dissatisfied, they can appeal to the Chair of Governors. The case will then be reviewed by a Governors’ Panel and a final response given.

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Contact the School

Wheelock Primary School

Crewe Road
Wheelock
Sandbach
Cheshire
CW11 4PY

Tel: 01270 845911
office@wheelock.cheshire.sch.uk

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